Core Services

Core Services

Our core service provision ensures the risk of providing your service is fully 
transferred and managed. Included within this element of Synergise are:

Account Management  

  • Dedicated account management resource  
  • Contract performance monitoring  
  • Rapid issue handling

Partner Supplier Management 

  • Contract compliance 
  • Issue resolution 
  • Service development

Customer Support Centre 

  • Universal helpdesk 
  • Customer specific phone number 
  • Service web portal

Training Management 

  • Training academy for all partner suppliers 
  • Training academy web portal 
  • CPD accredited

Order Management 

  • Dedicated ordering service 
  • End to end order management 
  • Partner supplier order management

Asset Management 

  • Comprehensive indemnity insurance 
  • Equipment database 
  • Asset performance reporting

Invoice Management 

  • One invoice for all partner suppliers 
  • Flexible invoicing options 
  • Invoice support

Performance Reporting 

  • Monthly – Quarterly - Annually 
  • Customised reports 
  • Partner supplier involvement